Research-led work across public services, data systems, banking, and AI.
Five cases showing how evidence moves from diagnosis to service direction, reusable systems, and shipped products.
- 01
Independent service design study
Shelter Access Blueprint
Why the journey restarts every morning
Mapped Toronto shelter access as an end-to-end service, revealing how failed handoffs, partial capacity data, and morning exits can restart the same urgent journey.
- 02
Client capstone · Research lead
CarbonTrace
Two phases, and a decision the evidence made
Led research design for a counterbalanced, within-subjects usability evaluation (N=6) that informed which prototype direction the client carried forward.
- 03
Government of Ontario · Shipped internally
Power BI Design System
Accessible defaults, not another style guide
Turned recurring friction in everyday dashboard work into accessible Power BI foundations, reusable components, page templates, and a shared QA checkpoint.
- 04
Independent evaluative study
First-Time Banking Study
Where first-time visitors lose confidence
An independent moderated evaluation of BMO’s public banking site that traced first-time visitors’ uncertainty from missed comparison tools to a buried mortgage result.
- 05
Shipped · Solo build
ClearTerms
Annotate, don’t translate
An AI annotation tool that helps people understand financial agreements without leaving the document. Designed, built, and shipped on the principle “annotate, don’t translate.”